T

Trove

All products
PetsHomeWellnessDesk & Tech

Shipping & Returns

Shipping

  • Ships from US warehouses to all 50 states
  • Most orders arrive in 3–5 business days
  • Free standard shipping on every order — included in the price
  • You'll receive a tracking number by email once your order ships

Returns & refunds

  • 30-day return window from delivery date
  • Items must be unused and in original packaging
  • Full refund or exchange — your choice
  • Start online at our return request page (order number + email required)
  • Refunds processed within 5–7 business days after we approve the return
  1. Submit this form with your order number and the email used at checkout.
  2. Wait for our approval email (usually within 1 business day). Do not ship anything until we approve.
  3. If we ask for photos, reply to our email within 48 hours with clear images of the item, packaging, and shipping label.
  4. Ship the approved item back with tracking if we provide a return address (change-of-mind returns: customer pays return shipping).
  5. Refund is issued to your original payment method within 5–7 business days after we approve the return.

Return fraud policy

  • Return requests must use the same email address as the original order.
  • Items must be unused, unworn, and in original packaging with all tags and accessories.
  • Claims for damage, wrong items, or missing parts require photo proof. Requests without proof may be denied.
  • Do not file a PayPal or card chargeback while a return is being reviewed — contact us first.
  • Returns shipped without an approved RMA number may be refused.
  • Repeated false claims, empty-box returns, or used items sent back may result in denied refunds and blocked future orders.
  • Refunds are limited to the amount paid for the returned item(s); original shipping is non-refundable on change-of-mind returns.

Non-returnable items

Opened personal care items, custom orders, and final-sale products may not be eligible for return. If in doubt, email us before ordering.

Ready to return an item? Start a return request — or email orders@trove-us.com with your order number.