Shipping & Returns
Shipping
- Ships from US warehouses to all 50 states
- Most orders arrive in 3–5 business days
- Free standard shipping on every order — included in the price
- You'll receive a tracking number by email once your order ships
Returns & refunds
- 30-day return window from delivery date
- Items must be unused and in original packaging
- Full refund or exchange — your choice
- Start online at our return request page (order number + email required)
- Refunds processed within 5–7 business days after we approve the return
- Submit this form with your order number and the email used at checkout.
- Wait for our approval email (usually within 1 business day). Do not ship anything until we approve.
- If we ask for photos, reply to our email within 48 hours with clear images of the item, packaging, and shipping label.
- Ship the approved item back with tracking if we provide a return address (change-of-mind returns: customer pays return shipping).
- Refund is issued to your original payment method within 5–7 business days after we approve the return.
Return fraud policy
- Return requests must use the same email address as the original order.
- Items must be unused, unworn, and in original packaging with all tags and accessories.
- Claims for damage, wrong items, or missing parts require photo proof. Requests without proof may be denied.
- Do not file a PayPal or card chargeback while a return is being reviewed — contact us first.
- Returns shipped without an approved RMA number may be refused.
- Repeated false claims, empty-box returns, or used items sent back may result in denied refunds and blocked future orders.
- Refunds are limited to the amount paid for the returned item(s); original shipping is non-refundable on change-of-mind returns.
Non-returnable items
Opened personal care items, custom orders, and final-sale products may not be eligible for return. If in doubt, email us before ordering.
Ready to return an item? Start a return request — or email orders@trove-us.com with your order number.